Frequently Asked Questions — tojbat

Identity verification on tojbat typically requires a valid government-issued photo ID. For Pakistani users, a Computerised National Identity Card (CNIC) is the most common document accepted. A valid passport is also accepted. In some cases, a selfie or liveness check may be requested alongside your document to confirm that the ID belongs to you. Proof of address may also be required for higher withdrawal tiers.

No. tojbat is strictly an adults-only platform. Registration is limited to users who are at least 18 years of age, or the higher minimum age required by law or the operator's licensing jurisdiction. Any account found to belong to a minor will be closed immediately and any associated data handled in accordance with our Privacy Policy. We have zero tolerance for underage access.

To reset your password, click the "Forgot Password?" link on the login page. Enter the email address registered to your account and you will receive a password reset link within a few minutes. Check your spam or junk folder if the email does not arrive promptly. Follow the link to create a new strong password. If you continue to have trouble, contact support via the live chat function.

No. Each user may hold only one registered account on the tojbat platform. Creating multiple accounts using different email addresses or devices is a breach of our Terms and Conditions. Duplicate accounts will be closed and may result in permanent suspension. If you have accidentally created a second account, contact customer support immediately to resolve the situation without penalty.

Payment method availability depends on the specific operator and changes over time. Pakistani users commonly see options that may include bank transfers via institutions such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile wallet methods familiar in Pakistan like Easypaisa and JazzCash. Raast instant payments may also appear. Please note: these are contextual references only. Availability is set by the operator, not by tojbat, and none of these providers endorses gambling.

Minimum deposit amounts vary by operator and payment method. Common starting points range from PKR 500 to PKR 1,000 for mobile wallet options, and may be higher for bank transfer methods. Always check the Cashier section of your account for the current minimum applicable to your chosen method. tojbat recommends starting with a small initial deposit until you are comfortable with the platform.

Withdrawal processing times depend on your chosen method and how quickly your identity has been fully verified. E-wallet methods are typically the fastest, often processing within a few hours to one business day once approved by the operator. Bank transfers can take two to five business days. All withdrawals require a fully verified account — submitting your KYC documents early will prevent delays when you first request a withdrawal.

Withdrawals can be delayed for several reasons: incomplete KYC verification, a pending bonus wagering requirement, a security review triggered by unusual activity, or a mismatch between your account name and your payment method name. If your withdrawal has been pending for more than two business days without an explanation, contact the operator's support team directly via live chat, providing your account details and the withdrawal reference number.

Live in-play betting lets you place bets on a match or event while it is currently in progress. Odds update in real time based on what is happening in the game. For example, during a PSL T20 match you might bet on the next wicket, the runs scored in an over, or the match winner — all while the game is live. Odds change rapidly, so acting quickly is important. A stable internet connection is recommended for a smooth live betting experience.

A live casino streams real dealers in real time from a professional studio. You play games like blackjack, roulette, baccarat and game shows against or alongside real dealers using actual physical cards and equipment, rather than a random number generator. The result is a more immersive experience closer to a physical casino. Live casino games typically have higher minimum bets than standard RNG slots but offer real-time interaction and a social element.

Slot games are digital spinning-reel games where matching symbols across paylines produce wins. Modern video slots offer a wide variety of themes, bonus rounds, free spins features and progressive jackpots. To get started, select a slot from the game library, choose your bet size per spin, and click spin. Most platforms allow you to play in demo mode first — a great way to learn a game's features without using real funds. Always check the slot's RTP and volatility before playing.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a game pays back to players over a very large number of spins or rounds. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. A higher RTP is generally better for players, though it is calculated over millions of spins and does not predict short-term results. Always check the RTP in the game's info or paytable section before playing.

A wagering requirement, also called a playthrough requirement, specifies how many times you must bet a bonus amount before it becomes withdrawable. For example, a 30x wagering requirement on a PKR 5,000 bonus means you must place a total of PKR 150,000 in qualifying bets before withdrawing any bonus-derived winnings. Game contributions vary — slots typically contribute 100%, while table games and live casino may contribute less or nothing. Check the bonus terms for the specific contribution rates.

Generally, no. Bonus funds and any winnings derived from them are locked until the full wagering requirement is met. If you attempt to withdraw before meeting the requirement, the operator will typically remove the bonus balance and any winnings generated from it, releasing only your original deposited funds (provided no bonus-only winnings remain). Some operators allow withdrawal of cash balance separately from bonus balance — check the specific terms of each offer carefully.

Yes, virtually all bonuses have an expiry period, typically ranging from 7 to 30 days from the date of activation. If the wagering requirement is not completed within the stated timeframe, the bonus and any associated winnings will be forfeited automatically by the system. Some operators also expire free spins within 24 to 72 hours of being credited. Always check the expiry date when a bonus is added to your account and plan your play accordingly.

Most licensed operators apply an anti-money-laundering rule that requires withdrawals to be returned to the original deposit method first, up to the deposited amount. For example, if you deposited via a bank transfer, withdrawals of up to that deposit amount may need to go back to the same bank account. Profits above the deposited amount may have more flexibility. Check the specific operator's withdrawal policy in their help section for exact rules.

Log in to your account and go to the Responsible Gambling or Player Protection section, typically found within Account Settings. From there, you can set a daily, weekly or monthly deposit limit. Once set, the platform will not accept further deposits beyond that threshold until the period resets. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory waiting period — usually 24 to 72 hours — to prevent impulsive changes during a session.

Self-exclusion is a formal request to close your account and block re-registration for a set period — typically 6 months, 1 year, or permanently. It is the strongest responsible gambling tool available. To apply, navigate to the Responsible Gambling section in your Account Settings and select Self-Exclusion. Choose your exclusion duration, confirm the request and the operator will process it promptly. During the exclusion period, marketing will stop and attempts to open a new account will be rejected.

If gambling is affecting your finances, mental health or relationships, please seek support immediately. Start by activating self-exclusion on any platforms you use. Then speak to your doctor or a mental health professional — government hospitals in Karachi, Lahore, Islamabad, Rawalpindi and other Pakistani cities offer outpatient mental health services. International organisations including GamCare, Gamblers Anonymous and BeGambleAware publish free self-help resources. You can also contact tojbat support at [email protected] (non-clickable) for guidance on accessing responsible gambling tools.

Online gambling is subject to significant legal restrictions in Pakistan under the Prevention of Gambling Act, 1977 and other applicable legislation. tojbat does not claim that online gambling is legal, regulated or endorsed by the Government of Pakistan, the PTA, the State Bank of Pakistan or any other Pakistani authority. This page does not constitute legal advice. Users are solely responsible for understanding and complying with the laws of their jurisdiction. If in doubt, consult an independent legal professional.